Frontline sales for prospective owners. In-house EBAC sales for existing owners. The same AI coaching, payment support, personal video and closing sequence behind both.
For first-time guests considering vacation ownership — from the welcome to an informed purchase decision, and twelve months beyond.
Explore frontline →For existing owners reviewing additional vacation time, products or benefits — starting with what they already own.
Explore in-house →A frontline presentation starts with a new guest. An owner review starts with verified ownership. Each needs its own approved module.
| Frontline sales | In-house EBAC | |
|---|---|---|
| Who it’s for | First-time guests considering vacation ownership | Existing owners returning to the property or accepting an owner review |
| Starts with | The household’s travel goals and questions | Verified points, weeks or fractional rights, use history and current costs |
| AI focus | Confirmed buying reasons, open questions, concerns and a closing brief | Verified baseline, owner-stated needs, enhancement evidence and combined costs |
| Today’s goal | An informed purchase when the product and total costs fit | An enhancement only when its benefits, limits and total costs fit |
| If not ready | The actual reason is preserved; an approved payment arrangement where appropriate | Owner education may be the right result; otherwise an upgrade funding plan |
| Kept separate | No-shows, non-buyers and enrolled guests are distinct CRM groups | Existing ownership and the proposed enhancement are tracked on separate ledgers |
Whichever program a customer enters through, the salesperson works the same proven sequence — supported by AI at every step and reviewed by people at every handoff.
No-show recovery, non-buyer follow-up and owner enhancement each run with distinct CRM stages and permissions — so nobody receives a follow-up built on a conversation that never happened.
For first-time guests considering vacation ownership.
